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Your Business Deserves a
24/7 Digital Front Desk

We help Malaysian businesses get found, answer customers, and turn enquiries into bookings — without you having to manage the digital side yourself.


The Reality

Your Customers Are Already Online

Before calling, visiting, or messaging your business, customers are already looking you up.

They want to know:

What do you offer?
How much does it cost?
Are you open today?
Where are you located?
Can I book an appointment?
Do you have installment plans?
What are public holiday hours?
Where are customer reviews?
Walk-in or appointment?
Is parking available?
What do you offer?
How much does it cost?
Are you open today?
Where are you located?
Can I book an appointment?
Do you have installment plans?
What are public holiday hours?
Where are customer reviews?
Walk-in or appointment?
Is parking available?

If they can't find the answers quickly, they'll move on to a business that makes it easier.

And for most small businesses, keeping up with all of this is difficult.

✕

You don't have a dedicated marketing team to manage portals, SEO, and reviews daily.

✕

You don't have someone answering enquiries 24/7 when questions come in late at night.

✕

You don't have spare hours to spend toggling between websites, Google Business, and customer DMs.

That's where we come in. →


Our Process

We Don't Just Build It.
We Manage It.

A website shouldn't be something you build once and forget. Your business changes, your prices change, your customers ask new questions. So we stay involved.

1
Customer searches Google

Finds outdated hours or no website link.

2
Tries to find simple answers

Sends a WhatsApp message late at night.

3
Waiting for response

Waits 12 hours until your staff opens tomorrow.

4
Enquiry conversion result

Enquiry goes cold; customer visits a competitor.

1

We learn your business

We learn your services, pricing, policies, opening hours, booking process, and the questions your customers ask most often.

2

We build your Digital Front Desk

We design and launch your website, AI assistant, booking system, Google presence, and review flow — all working together as one system.

3

You run your business

Customers can find information, get answers, and request appointments without everything having to go through you. Your time stays yours.

4

We keep improving it

Each month we review what's happening, update your information, improve the AI's responses, and identify opportunities to make the system work better.


What You Get

Meet Your Digital Front Desk

We build and manage a complete online front desk for your business. It works 24/7 to turn searches into visitors, and visitors into confirmed bookings.

01
Get Found

A professional website & Google presence

Get Found

Give potential customers a clear place to learn about your business, services, pricing, location, and what to expect. We also set up and maintain your Google Business Profile so customers can find you when they're searching.

Website · Google Profile
02
Get Answers

An AI assistant trained on your business

Get Answers

Your customers can ask questions anytime — even after you've closed for the day. The assistant is trained using your actual services, pricing, policies, and frequently asked questions, so customers get useful answers instantly.

AI Assistant · 24/7 Q&A
03
Get Booked

A booking form

Get Booked

When a customer is ready, they can request an appointment directly through your website. You receive the request in one simple dashboard and decide when to confirm it. No more digging through WhatsApp messages, calls, and DMs to keep track.

Bookings · Dashboard
04
Get More Reviews

A review flow

Get Reviews

We set up a simple review flow and QR code that you can share at your counter, reception, or after a completed service. The easier you make it, the more likely satisfied customers are to leave a review.

Review Flow · QR Code
Get Found

A professional website + Google presence

Give potential customers a clear place to learn about your business, services, pricing, location, and what to expect. We also set up and maintain your Google Business Profile so customers can find you when they're searching.

Website · Google Profile

Stressful DIY vs. Managed Digital Front Desk Partnership Left
Stressful DIY
Managed Front Desk
The Middle Ground

You Don't Need to Hire a Team — Or Become One

Hiring a full digital team is expensive. Managing everything yourself with dozens of tools is exhausting. We give you the middle ground: professional setup, ongoing management, one partner.

Stressful DIY vs. Managed Digital Front Desk Partnership Right
Doing It Yourself
Category
Digital Front Desk
Possible, but time-consuming 〜
Professional website
✓ Built and maintained for you
Not realistic for small teams ✕
24/7 customer Q&A
✓ AI assistant, always on
WhatsApp / calls / DMs coordination 〜
Appointment bookings
✓ One organised dashboard
Set up, but rarely updated 〜
Google Business Profile
✓ Setup + ongoing maintenance
Rarely happens without a system ✕
Customer review generation
✓ QR review flow included
Usually forgotten after setup ✕
Monthly updates & tuning
✓ We handle it every month
Hours of manual tech tasks weekly ✕
Your time spent
✓ Almost none

Solutions & Packages

Tailored for Your Business.

Clear options to suit your stage. Pricing is customized based on your business scope and requirements.

A woman inspecting pricing options
Website

Professional Online Presence

For businesses that need a professional place online — without the full digital system.

One-time setup + low monthly hosting
Get a quote →

  • ✓ Custom-designed website
  • ✓ Mobile-friendly design
  • ✓ Services, information & contact details
  • ✓ Contact / enquiry forms
  • ✓ Basic SEO setup
  • ✓ Domain & hosting setup
  • ✓ Ongoing technical maintenance

Best for: Businesses that simply need to establish a professional presence online.

Get a Website Quote →
A woman inspecting pricing options
Custom Digitalization

Built Around Your Workflow

For businesses with more specific processes that go beyond the standard system.

Quoted based on your requirements
Let's talk →

  • ✓ Custom booking & calendar integrations
  • ✓ Customer registration systems
  • ✓ Customer databases
  • ✓ Invoicing workflows
  • ✓ Automated reminders
  • ✓ Internal dashboards
  • ✓ Third-party integrations
  • ✓ Custom business workflows

Best for: Businesses with specific workflows that need a tailored digital solution.

Talk About Your Business →

Estimate Your Business Return on Investment

Estimate how many enquiries you might currently be missing, and what recovering them — plus a more trustworthy online presence — could be worth.

Monthly Enquiries Received 40

Calls, WhatsApp messages, walk-in questions, form submissions — all enquiries combined.

Average Booking Value (RM) RM 150

What a typical customer is worth to you per visit or booking.

Est. Enquiries Missed but Captured by AI ³ (20% - 25% Missed)
8 - 10 enquiries/mo
Est. Additional Enquiries ⁴ (4% - 8% Trust Uplift)
2 - 3 enquiries/mo
Est. Additional Bookings/mo (50% Conversion)
5 - 7 bookings/mo
Est. Additional Monthly Revenue RM 750 - RM 1,050
Beyond Revenue (Time Saved): This estimate only reflects additional revenue. It doesn't account for the hours your team saves by not manually answering repetitive questions or chasing booking confirmations — time that can go toward growing your business.
New Discovery & Reach: A complete website and Google Business Profile also help new customers discover your business in local search — an effect this tool doesn't measure, but one that compounds over time as your online presence grows.

¹ Estimate only. Assumes a portion of enquiries go unanswered or slip through due to delayed response times, and that a more professional, responsive online presence modestly increases visitor conversion. Your actual results depend on your current response speed, traffic, and conversion process.

² This tool is meant to illustrate potential impact, not guarantee results.

³ Assumes 20% to 25% of total monthly enquiries are currently missed (delayed responses or received outside standard operating hours). The AI assistant captures these leads with a 99.9% response rate.

⁴ Reflects a modest 4% to 8% trust uplift. A professional website increases visitor trust and reduces friction by answering frequently asked questions, clearly explaining services, and listing transparent prices or price ranges, converting more passive traffic into active enquiries.


? ?

Frequently Asked Questions

Have questions about how the Digital Front Desk works, how the AI handles customer enquiries, or how to get started? Find answers to commonly asked questions below.

No. We build your website as part of the Digital Front Desk package. If you already have one, we can evaluate it and either improve it or rebuild it as part of the system.
A freelancer typically hands you a website and the relationship ends there. Digital Front Desk is an ongoing system — your website, AI chatbot, and booking form work together, and we actively maintain and improve it every month based on real customer questions. It's a managed solution, not a one-time deliverable.
We train it on your specific services, pricing, and policies — so it can handle common questions like pricing ranges, what you offer, and availability. You control what it can and can't answer, and we refine it monthly based on what customers are actually asking.
We constrain the chatbot to only answer based on the knowledge base we build with you, and it's designed to hand off to you directly for anything outside that scope — like a specific medical question or custom quote. It's not left to improvise.
Customers submit a booking request through the form, and you confirm it from your dashboard. We built it this way deliberately — many businesses use multiple booking channels (calls, WhatsApp, walk-ins), so manual confirmation avoids double-bookings or outdated availability.
Yes, this can be added as a custom integration if you need it — it typically takes a short amount of additional setup time once we understand your existing workflow.
Digital Front Desk is a monthly subscription that includes your website, AI chatbot, booking system, dashboard, Google Business Profile setup and maintenance, and a monthly performance report. See our pricing section above for details.
Yes, a one-time setup fee covers onboarding and configuring your chatbot's knowledge base and booking form to your business. Monthly fees cover ongoing hosting, maintenance, and improvements.
That's available as our Website Only option — a one-time build with a small monthly hosting fee. You can always upgrade to Digital Front Desk later.
A summary of your chatbot's activity — how many conversations it handled, the most common questions customers asked, and any gaps we identified and improved in its knowledge base that month.
Most businesses are fully set up and live within 5 to 7 business days once we receive your onboarding information and pricing details.
Since we offer month-to-month contracts, you can cancel at any time with a 30-day notice. There are no cancellation fees or hidden penalties.
Yes. We use industry-standard encryption and secure Supabase database infrastructure. Your clinic's data and your patients' contact details are stored in an isolated, private database structure. We never share, sell, or cross-reference your data with other clients or third parties. You own 100% of your data.
Show More Questions (8)

Ready?

Ready to Put Your Business Online — Properly?

You don't need another tool to manage. You don't need to become an expert in websites, AI, or digital marketing.

You just need a system that works.

Find you.
↓
Learn about you.
↓
Get their questions answered.
↓
Request an appointment.
↓
Become a customer.
↓
Leave a review.
Friendly and professional specialist giving a thumbs up

And while that happens, you stay focused on running your business.

Book Your Free Consultation

Let's talk about your business and see whether a Digital Front Desk makes sense for you. No commitment. No complicated sales pitch. Just a conversation.

No commitment. We'll reach out via WhatsApp within 1 business day.